GRIEVANCE MANAGMENT SYSTEM

GMS (Grievance Management System), is a web based portal with an aim to redress grievances for the services provided by a company. Grievances can be lodged anywhere and will land in concerned department to which the grievances may pertain.


Features

                      >Send reminder for pending grievance.

                      > View current status of grievance.

                      >Provide feedback of redressed grievance.

                      >Categorization of grievance prone areas.

                      >Upload multiple grievance document.

                      > Grievance can be launched by company staff, customers, clients, etc.



BENEFITS OF GRIEVANCE MANAGMENT SYSTEM

                     > OTP verification .

                      >Online lodging of grievance/complaint.

                      >Integrated with master database of company for department verification .

                      >Grievance can be launched for multiple issues all at once.

                      >Unique identification No. given for each grievance, for easy tracking .

                      >Intuitive user-interface .